In the last year, the Centre has given 202 notifications to e-commerce operators for incorrectly declaring “country of origin” on items on their platforms. Most of these infractions (47) were detected in electrical equipment, followed by clothing/apparel (35) and residential items, according to Consumer Affairs Secretary Leena Nandan at a press conference.
202 of the 217 notifications were issued for infractions of the “country of origin” standard. The remaining 15 notifications were issued for improper disclosure of expiry date/best before, manufacturer and importer addresses, charging more than MRP, non-standard units, and net quantity.
As many as 75 corporations have compounded their offences, with 68 of them compounding for country-of-origin breaches. The total sum collected as a result of the offences being compounded is Rs 41,85,500.
The Consumer Affairs Ministry, however, did not reveal the identities of the e-commerce players to whom the notifications were sent. Nandan explained why the government was not identifying and shaming corporations that violated the law, saying, “We are attempting to perform this exercise to inform both companies and customers.”
“The corporations should be aware that they are doing everything that is legally permissible in terms of customer redressal of issues.” And customers must be aware of their rights.”
The government has reinforced the venues via which consumers from throughout the nation may make concerns, officials said, adding that certain grievances received through the National Consumer Helpline (NCH) have been successfully settled in recent months.
According to Nandan, the CCPA has taken aggressive action against infringement of consumer rights, “efficiently and effectively tightening the noose around the offenders”.
Because the LM (Packaged Commodity) Rules require the disclosure of country of origin on e-commerce platforms, the CCPA is also collaborating with the Legal Metrology Department to take the required measures under the Legal Metrology Act, they noted.
Source – The Tribune