The Supreme Court in one of its latest verdicts slammed the Indian Railway for delaying train service that led to a man to suffer as his flight was missed. The Court ordered the Railways to pay ₹30,000 to the man who had missed his flight Jammu to Srinagar due to four hours delay of Ajmer-Jammu express.
“Therefore, unless and until the evidence is laid explaining the delay and it is established and proved that delay occurred which was beyond their control and/or even there was some justification for delay, the railway is liable to pay the compensation for delay and late arrival of trains”, the court said
According to Live Law, the original order was passed by the District Consumer Disputes Redressal Forum, Alwar, allowing the complaint filed by the respondent in the present matter and directed the Northern Western Railway to pay ₹15,000/- for taxi expenses, ₹10,000 for booking expenses and ₹5,000 each for mental harassment and litigation expense.
The responded Sanjay Shukla who was to reach Srinagar from a connecting flight from Jammu-Srinagar, which took off at 12 noon was missed due to four hours delay in Ajmer Jammu Express. This haphazard delay forced him to suffer a loss of ₹34,000 in total that included ₹9,000 as airfare; ₹15,000 taxi fare and ₹10,000 on account of booking a boat in Dal Lake.
A bench comprising Justice Aniruddha Bose and Justice MR Shah observed that the passengers’ time is precious and there has to be accountability for train delays. “These are the days of competition and accountability. If public transportation has to survive and compete with private players, they have to improve the system and their working culture”. The Court also said that citizens cannot be left at mercy of the authorities, somebody has to take responsibility.